Tickets
ONLINE
We encourage you to purchase your tickets online and you can buy a ticket online right up until showtime. Check out what's on and book your tickets with our friends at iTICKET. You can purchase your tickets online using Credit Card, Online Eftpos, Bank Transfer and Laybuy (transaction fees apply).
No need to print your tickets out, we encourage you to save paper and simply show your tickets on your phone to our ushers!
PHONE BOOKINGS
You can purchase tickets over the phone by calling iTICKET on 09 361 1000, however, please note that a Phone Booking fee will apply.
IN PERSON
If you arrive at the theatre, don’t have a ticket and buying a ticket online is difficult, head to the bar and they can help you out. Please note that we have limited box office staff at the moment so you may need to wait a bit. You can also scan the QR codes on display at the box office which takes you directly to the iTicket booking page, so that you can purchase tickets yourself at the venue using your phone.
You can buy tickets in person from 5.30PM, Tuesday to Saturday. We accept Cash, Eftpos and Credit Card (Credit Card fee applies).
- Full price: $30
- Concession (Senior Citizen, Students, Unwaged, Equity members - All with valid ID): $20
- Cheap Wednesday: $24
- Early Bird: $27
- Early Bird Concession: $17
- Artist donation (Covid-19 has hugely affected live performance artists. If you're in a position to give a little bit more, please select this option - 80% of all ticket income goes straight into artist's pockets): $31-$100
These prices may vary from time to time, such as for NZ Intl Comedy Festival or our annual Christmas show.
In 2025, our standard ticketing prices have gone up, and we have introduced cheaper Early Bird options for tickets purchased at least 3 weeks prior to a performance. You can read about the changes to our ticketing policy here.
Basement Theatre doesn’t offer refunds and all purchases are final. This is our policy as each show’s ticket sales go directly to the artist and they depend on ticket sales for their livelihood. With such limited seats available, the artists would lose out if we offered refunds.
If you find yourself unable to come to a show, firstly we encourage you to pass your ticket(s) on to someone else. If that does not work out, please contact iTicket on 0508iTicket or support@iticket.co.nz to transfer your ticket to another night. Please do this prior to the show commencing.
No worries! If you've lost your iTICKET email, we can email you the PDF of your tickets again, just send us an email at info@basementtheatre.co.nz, or our friendly box office staff can print your ticket again for you on the night.
Please arrive at least 15 minutes before the show start time. Latecomers are admitted into the theatre at Basement's discretion and lockouts may apply. No refunds will be given.
Unfortunately we don't offer waitlists in advance for sold out shows. If you would like to put your name on the waitlist you can do so by visiting Basement on the night of the performance and leave your name with our box office staff. You will need to be at the venue at the performance start time and tickets are subject to availability and not guaranteed if your name is on the waitlist.
All Basement shows are General Admission, if you would like a specific seat the best thing to do is show up at least 15 minutes before the show start time so you can head into the theatre when the doors open.
If you require a specific seat for accessibility purposes, just get in touch with us at info@basementtheatre.co.nz and we can organise a reserved seat for you.
