WE'RE HERE TO HELP
As a public space where important cultural conversations are held about our society, we want to ensure that everyone can participate - artists, audience and staff. Accessibility at Basement is about everyone having a safe place that welcomes them in and provides services, facilities and information to be as accessible as possible. It’s about meeting the specific and unique needs of all visitors, artists and staff, and removing barriers to others who are not currently represented in either of those groups. Everyone’s needs are different so we are committed to opening up access to as many communities as possible.
Basement Theatre is made up of a foyer, a bar and two performance spaces - the Theatre downstairs and the Studio upstairs.
Located right next to the bar and foyer on Basement’s ground level, the Theatre space is our main space, with 100 to 140 audience seats depending on the configuration. The Theatre space, foyer and bar are fully accessible via an automatic wheelchair lift next to the small staircase outside.
The Theatre space has a relatively low ceiling. Depending on the configuration and therefore height of the seating block, you may need to watch your head when standing up from your seat. If this is of concern at all, we encourage you to sit in the first two rows.
Our upstairs Studio space is smaller and more intimate with a maximum of 65 seats. Unfortunately this space is not wheelchair accessible with a large amount of stairs taking you up another level. We hope to make this space accessible in the future and apologise for any inconvenience.
Installed in April 2018, our automatic wheelchair lift will give you access to the main foyer/bar area and therefore access to the downstairs Theatre space. Unfortunately we do not have a wheelchair lift up to the Studio space on level one.
The wheelchair lift is self operational, but if you have any questions or issues operating it, please do not hesitate to ask for assistance from our Box Office.
If you would like to access the foyer/bar area in a different way, please let us know how we can accommodate you by contacting us via firstname.lastname@example.org or 09 309 7433.
Unfortunately Basement Theatre doesn’t currently have a hearing loop in either space. However, we are more than happy to reserve a seat close to the front and/or inform you of the best place to sit to hear the dulcet tones of our artists. Please get in touch with us to get this information and/or to reserve a seating area. In some cases, we may be able to provide a printed script for you to have with you during the performance. Again, please get in touch to find out if that is possible for the performance you are attending (at least 24 hours before would be preferable so we can get that printed!).
Basement Theatre is a relatively dark venue - we have moody lighting in the foyer/bar space and at times both performance spaces may not be especially well lit, depending on the mood the performers want to create. If you are vision impaired or are just finding it too dark to navigate your way through the space, please don’t hesitate to ask one of our friendly box office, bar or ushering staff to help you while you’re visiting.
Your service animal is more than welcome at Basement Theatre! If you have any questions about bringing them along, get in touch.
Please bring a support person with you for any of your needs! If you require a support person for any reason, please let us know ahead of booking and we will give them a concession priced ticket. If you’re buying your tickets at the door, please let the Box Office know about your support person and they will help you out with a concession ticket.
if you have specific access, visual and/or audio needs, please don’t hesitate to get in touch with us before you visit - call 09 309 7433 or email us by clicking the link below. We’re here to help however we can!