Tickets

BOOKING TICKETS

We are no longer selling physical tickets at the venue to limit congestion in the foyer. This means you will need to purchase your tickets online and show them on your phone or print them out to bring along. You are also able to call iTicket to purchase tickets, however a Phone Booking fee applies.

TICKET RELEASES

In case Auckland goes back up to the Red setting, only half of the seats for all performances will be on sale. Two weeks from a show opening, Basement will release the remaining seats if Auckland is at Green or Orange.

REFUNDS

Basement does not offer refunds, so if you find yourself unable to come you may want to pass your ticket(s) on to someone else. If you would prefer to transfer your tickets to another performance please email info@basementtheatre.co.nz by 3PM the day of the performance (subject to availability).

ONLINE

The best way to purchase tickets is online – Check out what's on and book your tickets with our friends at iTICKET. Your can purchase your tickets online using Credit Card, Online Eftpos, Bank Transfer and Laybuy (transaction fees apply).

No need to print your tickets out, we encourage you to save paper and simply show your tickets on your phone to our ushers!

PHONE BOOKINGS

You can purchase tickets over the phone by calling iTICKET on 09 361 1000, however please note that a Phone Booking fee will apply.

IN PERSON

See our box office or bar staff to purchase your tickets in person from 5.30PM, Tuesday to Saturday. We accept Cash, Eftpos and Credit Card (Credit Card fee applies).

Our box office and bar can get busy ahead of a performance so we recommend purchasing your tickets in advance online or arriving with plenty of time to avoid queues.

  • Full price: $28

  • Concession (Senior Citizen, Students, Unwaged, Equity members - All with valid ID): $18

  • Cheap Wednesday: $22

  • Artist donation (Covid-19 has hugely affected live performance artists. If you're in a position to give a little bit more, please select this option - 80% of all ticket income goes straight into artist's pockets): $38

These prices may vary from time to time, such as for NZ Intl Comedy Festival or our annual Christmas show.

Basement Theatre doesn’t offer refunds and all purchases are final. This is our policy as each show’s ticket sales go directly to the artist and they depend on ticket sales for their livelihood. With such limited seats available, the artists would lose out if we offered refunds.

If you have purchased a ticket but can no longer make the performance, get in touch with us at info@basementtheatre.co.nz and we can try our best to transfer your tickets to another night of the performance or to a different show, availability dependant.

No worries! If you've lost your iTICKET email, we can email you the PDF of your tickets again, just send us an email at info@basementtheatre.co.nz, or our friendly box office staff can print your ticket again for you on the night.

Please arrive at least 15 minutes before the show start time. Latecomers are admitted into the theatre at Basement's discretion and lockouts may apply. No refunds will be given.

Unfortunately we don't offer waitlists in advance for sold out shows. If you would like to put your name on the waitlist you can do so by visiting Basement on the night of the performance and leave your name with our box office staff. You will need to be at the venue at the performance start time and tickets are subject to availability and not guaranteed if your name is on the waitlist.

All Basement shows are General Admission, if you would like a specific seat the best thing to do is show up at least 15 minutes before the show start time so you can head into the theatre when the doors open.

If you require a specific seat for accessibility purposes, just get in touch with us at info@basementtheatre.co.nz and we can organise a reserved seat for you.