Join Our Team

The Basement whānau is excited to share that a permanent, part-time role within our team has become available. We are currently seeking a candidate for the role of Systems Catalyst, a role primarily responsible for ticketing and settlements, data management, and ensuring the online presence of our event listings. 

Basement Theatre is a live performance venue in the central business district of Tāmaki Makaurau, established in 2008, known for being an important gateway into the industry for artists, and arts administrators. We occupy the artistic underground and value the idea of pushing culture forward through brave, urgent and adventurous artistry. We are known for our commitment to platforming, developing and supporting emerging artists, and are a cornerstone organisation within the sector. We are a not-for-profit organisation, and receive funding from Creative New Zealand, Foundation North and Auckland Council. 

Hours: This is a permanent, part-time role set at 28 hours per week, (0.7 FTE) with set hours to be agreed.

Salary: The salary band is between $50,000 - $55,000 per annum.

Location: Hybrid - Basement HQ (1/323 Queen St) and Basement Theatre in Tāmaki Makaurau, and remote work.

The ideal start date is Monday 13th January, 2025, to ensure cross over the training time well ahead of our Summer/Pride Season in February. However the start date may be flexible for the right candidate. Applications will close on 18 December.

If you are the successful candidate, Basement will actively work with you to meet your access requirements if you have them. If you have any concerns regarding access needs, either within the role or applying for the role, please get in touch.

As a candidate for this role you will be highly organised and detail-oriented with a keen eye for data analysis and trend spotting. You will have experience within a client-facing role, preferably within a box office or arts administration setting, and understand the importance of warm, proactive and professional communication. And of course, you will have a genuine passion for live performance, and audience experience, and will thrive on working with a small and highly collaborative team.

In the Systems Catalyst role you will:

• Manage all ticketing listings, processes, and needs of both patrons and clients, with the support of iTicket, our ticketing provider

• Manage event listings on the Basement website, and other online platforms

• Manage the ticketing implications of show cancellations or postponements

• Manage all opening night and season complimentary lists and house seats

• Manage patron ticketing issues, such as refunds or transfers

• Lead surveying and analysis and reporting on audience data

• Give weekly box office updates during Basement’s All Staff Hui

• Support training Venue Hosts in iTicket and Basement box office systems

• Support continual improvement of the functionality of the ticketing platform

• Respond to customer complaints, queries and feedback received via email and phone during the day

• Work with programming and venue staff to plan for smooth delivery in the Front of House space and provide briefing information for Front of House staff

• Monitor and respond to all communications coming through Basement’s “info” email address

• Support delivery of audience accessibility initiatives related to ticketing, communications and Front of House

• Support the creation of artist resources and guides

• Support the maintenance and growth of customer databases and mailing lists.

• As a collaborative team you’ll be working closely with the General Manager, Programme Navigator, Marketing and Relationships Manager, and Venue Manager. 

The role might also be suited to you if:

• You have shift-based arts venue experience and would like to learn more about and explore developing a career in arts administration.

• You are a data and online wizz in another sector and want to make the shift into the arts.

Basement Theatre holds a strong kaupapa rooted in cultural and community safety in the arts, as well as advocacy and equity for our artists. Candidates will align with our values, as well as our organisation’s desire to activate authentic cultural intersectionality across our diverse communities. They will hold community equity as a core driver in their work, and will confidently contribute to a work environment that aspires toward the bicultural partnership within Te Tiriti ō Waitangi. You can read more about us, and our kaupapa, here.

When seeking team members, Basement is interested in making the recruitment process equitable for Tangata Whenua as well as people belonging to our other ‘Vital Voice’ communities including POC, immigrant communities, MVPFAFF+, and LGBTQIA+ communities, and d/Deaf and disabled communities. If you need any additional support in applying for this role, please let us know.  

Read the full job description on our website / download the PDF here -  If you require this in a different format, let us know. 

To apply, please email your CV along with a cover letter in any format that is accessible to you (i.e. written, video, or audio) to our General Manager, izzy@basementtheatre.co.nz by 5pm, Wednesday 18th December. We are also happy to respond to questions at this same address.

We are always looking for enthusiastic and friendly volunteers to usher shows all year round.

No experience is necessary, only a friendly attitude and a desire to see theatre and be involved at Basement Theatre. The pros of course are that you get to see shows for free! And get to experience the inner workings of Auckland’s most humming theatre. Our ushers also receive a free drink at the bar after they have completed their ushering shift.

Volunteers ushers simply sign up for shows that work around their schedule. 

If you’re interested in becoming a volunteer usher at Basement Theatre, please email info@basementtheatre.co.nz for further information and to be added to our volunteer usher database.